Dear The British Home Stores

Dear The British Home Stores,
Kerry had some shoes that were pink with a kind of twisty bow thing on them and when I asked her where she got them, she said she got them from the British Home Stores in the precinct, so I went to go and look in the british home stores in the precinct and I couldn't see any of them. I haven't seen the inside of the shoe, well I did once when she was lagging in town and her shoe fell off, but I was lagging too so I can't remember what it said even though I tried to text it to myself. That was the night that Jemma got cautioned for being drunk and disorderly. So what I want to know is do you have any shoes like this or is Kerry lying to me about where she got them because I think she might not want me to get a pair? She's been well moody since Darren dumped her in the Wetherspoons. She said that was the worst bit because they had been in All Bar One beforehand and he could have done the decent thing and finished with her in there instead of the Wetherspoons where it's only £1.99 a pint.
Please could you refund my daysaver bus ticket of £3.60 that I had to pay to go to the precinct ( vouchers will be fine) and let me know have you got these shoes or not or if Kerry is just a cow.
Love from Sheena

and the reply
Dear Mrs. Ignatia,
Thank you for your email received 13 May 2011.

Unfortunately, we do not have the facility to locate stock in our stores.

Try your local store and if they do not have it in stock, they will see if they can order the item you want from our warehouse. Click here for the telephone number of your local Bhs store.

BHS Customer Care